Frequently Asked Questions
Everything you need to know about your next timepiece and accessories.
How do I determine the correct strap size for my watch?
To find your strap size, measure the distance between the lugs of your watch case in millimeters. Common sizes include 18mm, 20mm, and 22mm. You can also check the underside of your current strap for a size engraving.
What is your return policy for watches and straps?
We offer a 30-day return policy for all unworn and unused items in their original packaging. Please note that for hygiene and security reasons, watches must still have their protective films intact to qualify for a full refund.
Do you offer international shipping?
Yes, WatchObsession ships worldwide. Delivery times vary by location, typically ranging from 3-5 business days for express shipping and 7-14 business days for standard international post.
Are the watches sold on your site authentic?
Absolutely. We are an authorized retailer for all brands we carry. Every watch comes with a manufacturer's warranty, original packaging, and a certificate of authenticity where applicable.
How should I care for my leather watch strap?
To prolong the life of your leather strap, avoid direct contact with water, perfumes, or oils. Clean it gently with a damp cloth and allow it to air dry away from direct sunlight or heat sources.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Clearpay.